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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The complaint was marked as ‘Resolved’ in the system, and the player was thanked for his cooperation. The issue was resolved, and the player confirmed that the withdrawal had been successfully received. The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. Later, the player confirmed that the issue had been resolved, and the complaint was marked as resolved by the Complaints Team. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player resumed contact.
